5.10 Erasing a device

From the View Device screen, you can launch the Erase Card workflow in MyID Desktop to erase the content on the selected device.

For more information about using MyID Desktop workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop or Self-Service App workflows.

To erase a device:

1. Search for a device, and view its details.

   See section 5.1, Searching for a device.

   Alternatively, insert the device into a reader.

   See section 5.2, Reading a device.

   You can also view a device from any form that contains a link to the device.

   For example:

   • Click the item in the list on the DEVICES tab of the View Person form.
   • Click the link icon on the Device Serial Number field of the View Request form.

2. Click the Erase option in the button bar at the bottom of the screen.

   You may have to click the ... option to see any additional available actions.

   The Erase Card workflow appears in a MyID Desktop window.

   See the Erasing a card section in the Operator's Guide.